Answers before you ask.
Browse common questions about products, orders, delivery, returns and business partnerships.
Frequently Asked Questions
B2B & Wholesale
How do I request a bulk or wholesale quote?
Use the Request a Quote form, select the relevant enquiry type (bulk, OEM, private label, contract or third-party manufacturing), and share your product, quantity and destination. Our business team responds with a detailed quotation.
Business
Do you offer private-label manufacturing?
Yes. We help brands launch products under their own label, from formulation support to packaging and finished goods.
Do you support contract manufacturing?
Yes. We provide structured contract-manufacturing support for businesses that need reliable, quality-focused production capacity.
Can businesses place bulk orders?
Yes. Bulk and wholesale requirements are supported. Share your requirement through the B2B enquiry form for a quotation.
How can I request a quotation?
Use the Request a Quote form on the B2B Enquiry page or contact our team directly. We respond to serious enquiries quickly.
Export
Do you support export enquiries?
Yes. We are prepared to support export requirements. Send us your destination market and product details to begin.
Do you supply internationally?
We support export enquiries with appropriate manufacturing, packaging, documentation and logistics co-ordination. Contact our export team with your target market and product requirements to discuss feasibility.
General
What does Medtronex manufacture?
Medtronex manufactures nutraceutical products including tablets, capsules, powders and sachets for customers, brands and businesses.
Manufacturing
What manufacturing options does MEDTRONEX offer?
MEDTRONEX NEUTRACEUTICALS PVT LTD offers third-party manufacturing, contract manufacturing, OEM and private-label production across tablets, capsules, syrups, sachets, protein powders, ointments, herbal, Ayurvedic and nutraceutical categories.
Do you support private-label and OEM production?
Yes. We can develop custom formulations and produce products under your own brand, including custom packaging and labelling, subject to agreed specifications, MOQ and documentation.
Ordering
What is a typical minimum order quantity?
Minimum order quantities vary by product, packaging and manufacturing model. Our team confirms the applicable MOQ with your quotation so you always know the requirement in advance.
Orders
Can I check product delivery availability?
Yes. Enter your pincode on any product page to check delivery availability, charges and estimated delivery time.
How do I place an order?
Add items to your cart, proceed to checkout and choose your payment method. Prescription items require an approved prescription before checkout.
How long does delivery take?
Most orders are delivered within 2-5 working days depending on your pincode.
Payments
Which payment methods do you accept?
UPI, cards, netbanking via Razorpay, and Cash on Delivery for eligible pincodes.
Prescriptions
Why do some medicines need a prescription?
Certain medicines are regulated and can only be sold with a valid prescription from a registered doctor. Upload yours at checkout for pharmacist verification.
How do I upload my prescription?
Create an account, open My Prescriptions in your account menu, upload a clear photo or scan, and wait for pharmacist approval.
Quality
What quality and certification standards do you follow?
Our operations are organised around documented quality systems, WHO-GMP and ISO principles and FSSAI compliance. Specific certificates and documents are issued and shared as applicable to a product or order.
Returns
What is your return policy?
Unopened non-prescription items can be returned within 7 days of delivery. Medicines cannot be returned once opened.